1. Overview

As a sole trader operating in the United Kingdom, I am committed to providing high-quality digital services, including spellwork and tarot readings. This policy outlines the terms under which refunds and returns are handled, in compliance with UK consumer protection laws.

2. Digital Services

2.1 Nature of Services

All products offered are digital services delivered electronically. No physical items are dispatched. Services include, but are not limited to:

• Spellwork (e.g., spell jars)

• Tarot readings

2.2 Right to Cancel

Under the Consumer Contracts Regulations 2013, consumers generally have the right to cancel digital content purchases within 14 days. However, this right is waived once the service has commenced, provided that:

• The consumer has given express consent to begin the service within the 14-day cancellation period.

• The consumer acknowledges that they will lose the right to cancel once the service has started.

By purchasing my services, you consent to immediate commencement and acknowledge the waiver of your cancellation rights.

2.3 Refunds for Digital Services

Refunds for digital services are not provided once the service has been delivered, except in cases where the service is:

• Not as described

• Not performed with reasonable care and skill

If you believe the service falls short in these areas, please contact me within 14 days of delivery to discuss potential remedies.

3. Personalised Services

3.1 Definition

Personalised services refer to offerings tailored to individual specifications, such as:

• Custom spellwork (e.g., spell jars)

• Personalised tarot readings

3.2 Refund Policy

In accordance with the Consumer Contracts Regulations 2013, the right to cancel does not apply to personalised services. Therefore, refunds are not available for these services unless they are:

• Faulty

• Not as described

If you encounter issues with a personalised service, please reach out within 14 days of delivery to address your concerns.

4. Faulty Services

If a service is deemed faulty or not as described, you are entitled to a remedy under the Consumer Rights Act 2015. Remedies may include:

• A repeat performance of the service

• A partial or full refund, depending on the circumstances

Please report any faults within 14 days of service delivery.

5. Contact Information

For any questions or concerns regarding this policy or your services, please contact: shopgypsywitchspells@gmail.com